Return and Refund
At Fleur de soie, we strive to ensure that every customer is satisfied with their purchase. Due to hygiene reasons, we regret to inform you that we do not accept returns for earrings and hairbands that have been worn.
However, if you receive a faulty product, we are here to assist you. Please provide us with clear photos showcasing the fault within seven days of receiving your order. Once we verify the fault, we will gladly send you a replacement pair of earrings matching your original order or provide you with a full refund, depending on our discretion.
Please note that in the unfortunate event of an order being lost or stolen during shipping, Fleur de soie will not be held responsible. We recommend reaching out to the shipping carrier to file a claim and explore available options.
Your satisfaction is important to us, and we are committed to resolving any issues promptly and efficiently. If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our customer support team. Thank you for choosing Fleur de soie for your accessory needs.
However, if you receive a faulty product, we are here to assist you. Please provide us with clear photos showcasing the fault within seven days of receiving your order. Once we verify the fault, we will gladly send you a replacement pair of earrings matching your original order or provide you with a full refund, depending on our discretion.
Please note that in the unfortunate event of an order being lost or stolen during shipping, Fleur de soie will not be held responsible. We recommend reaching out to the shipping carrier to file a claim and explore available options.
Your satisfaction is important to us, and we are committed to resolving any issues promptly and efficiently. If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our customer support team. Thank you for choosing Fleur de soie for your accessory needs.