Pastel Silk Flower Hook Earrings

Fleur de soie provides complimentary shipping on all orders, both domestic and international. Your order will be carefully packaged and shipped via Auspost to ensure its safe and timely arrival.

For domestic orders, please allow 7-10 business days for delivery. We strive to process and dispatch orders as quickly as possible, but delivery times may vary depending on your location and any unforeseen circumstances.

For international orders, please anticipate a delivery timeframe of 2-4 weeks. We appreciate your patience as your order travels across borders and through customs to reach its final destination.

Tracking:
You may track your order through auspost.com using the tracking number provided in your shipping confirmation email.

Please note that delivery times are estimates and may be subject to delays beyond our control, such as customs processing or adverse weather conditions.

If you have any questions or concerns regarding shipping and delivery, please feel free to contact our customer support team. Thank you for choosing Fleur de soie for your accessory needs.

At Fleur de soie, we strive to ensure that every customer is satisfied with their purchase. Due to hygiene reasons, we regret to inform you that we do not accept returns for earrings and hairbands that have been worn.

However, if you receive a faulty product, we are here to assist you. Please provide us with clear photos showcasing the fault within seven days of receiving your order. Once we verify the fault, we will gladly send you a replacement pair of earrings matching your original order or provide you with a full refund, depending on our discretion.

Please note that in the unfortunate event of an order being lost or stolen during shipping, Fleur de soie will not be held responsible. We recommend reaching out to the shipping carrier to file a claim and explore available options.

Your satisfaction is important to us, and we are committed to resolving any issues promptly and efficiently. If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our customer support team. Thank you for choosing Fleur de soie for your accessory needs.

At Fleur de Soie, we understand that circumstances may arise where you need to cancel your order. We strive to provide you with the best shopping experience possible, which is why we offer a cancellation window of 24 hours from the time of purchase.

If you wish to cancel your order within this timeframe, please contact our customer support team immediately with your order details. We'll be happy to assist you in canceling the order and processing a refund if applicable.

It's important to note that once your order has been shipped, cancellation requests cannot be accommodated. We work diligently to fulfill orders promptly, and once they are dispatched from our warehouse, they are no longer eligible for cancellation.

We appreciate your understanding of our cancellation policy and encourage you to reach out to us with any questions or concerns you may have. Your satisfaction is our priority, and we're here to ensure your shopping experience with Fleur de Soie is nothing short of exceptional.